If you’ve made it here, it means you’ve already browsed a bit around my website. First of all, thank you for taking the time to read a little piece of my story. But now, enough formalities — let’s get to the heart of the matter: how to become a digital consultant starting from translation?

First of all, I want to emphasize that I would have never imagined becoming a digital consultant. My idea of technology was the Nokia 3310 and MSN (for those who remember them).

So I started from a very limited base, and I’m one of those translators who took translation exams using a paper dictionary, balanced precariously between the half-broken university desks and my knees.

So, yes, becoming a digital consultant was absolutely not part of my plans.

It sounds like I’m talking about the Neolithic era — and yet it’s been “only” about 15 years. Because my love for foreign languages began to turn into a profession when I enrolled in 2009 at the University of Udine.

In roughly two and a half years I completed my bachelor’s in English, German and Spanish, and in 2012 I moved to Austria, to Graz, with one true goal: to learn German well and become an interpreter!

However a bureaucratic technicality forced me to repeat part of the studies — so I started over again. In two years I completed the bachelor’s in German and English in Austria and finally, in 2014, began the Master’s in Interpretation and Translation.

Towards the end of the Master’s I began to think about what I would do next — and I confess: I was very scared of entering the world of work!

Although during my studies I had worked as a swimming instructor (yes, I even obtained that certification) and had already translated a book as a freelancer, what I primarily wanted was an internship in Germany and to gradually enter the “adult world”.

But as with all well‑planned schemes, I hadn’t accounted for the “destiny” variant.

So it happened that I found myself in an interview as translator for an international e‑commerce company.

And immediately I thought: Me? What am I doing in e‑commerce? I first have to finish my thesis and I’ve never shopped online, I still have the Amazon voucher I was gifted last year… I will never be able to work for them.

But I took the translation test and passed it, and soon after, I started working part-time. In the meantime, I finished my thesis and later began working full-time.

But the road to becoming a digital consultant was still a long one.

Initially, I handled both translation and customer service, but later I decided to specialize in customer service. Responding to the most bizarre requests had become my daily routine, and I had developed my own methodology to work efficiently and purposefully.

That’s how I started training new team members, and there I found my true calling: explaining complex processes clearly and effectively. After all, I hadn’t known anything about them myself just a few years earlier, so I completely understood how it felt to face that screen full of buttons!

My method, in fact, is not based on rote memorisation but on learning real processes applied in practice

Because it’s true: every system can be slightly different and knowing “where to click” is important — but doing it with understanding allows you to act logically even when you don’t know the procedure in detail.

Then came Covid‑19 and after handling about 200 emails a day, I wanted a change of scene and to learn new knowledge in the medical field, a sector that has always fascinated me.

A new shift of fate and I found myself in the role of E‑Commerce Manager for a pharmaceutical company.

At this point, I already had a solid foundation to become a digital consultant, but I didn’t realize it yet.

In the new company, I found myself having to rebuild everything from scratch: structuring processes, figuring out what kind of communication to establish with clients, creating impactful content while also adhering to the rules of medical texts, learning to coordinate marketing campaigns across both online and offline channels, and, most importantly, starting to get involved in bilingual projects.

And after having learned so much about new systems and new realities, I decided the time had come to make my experience available to others.

Because you know: the first objective of an e‑commerce is obviously sales, but how then do you manage clients and content?

Have you ever read a client’s email and analysed their written communication to figure out how to respond effectively?

Have you ever thought to include a mini‑tutorial in the reply email when the customer asks how to apply a discount code?

Do you struggle to manage customer requests? Or would you love to shop online, but are afraid of making mistakes choosing the products?

Don’t worry — I know exactly how you feel! Write to me now and book a free consultation — and let’s learn together how to surf online.